Personal data protection
This page says what happens to your data when you browse our stock of vehicles, write to the assistant or contact us by phone or e-mail. It is written so that a person can understand it — not as a list of references to legal provisions.
Who works with your data
The controller is SIMA Car s.r.o., Dvojrad 348/28, 930 25 Vrakúň, Company ID (IČO) 50 812 327, Tax ID (DIČ) 2120511998, VAT ID (IČ DPH) SK2120511998, entered in the Commercial Register: Obchodný register Okresného súdu Trnava, oddiel Sro, vložka č. 39960/T.
You can reach us on +421 908 84 08 95 or +421 919 49 19 59 and by e-mail at simacar@simacar.sk.
We have not appointed a data protection officer (DPO). For anything concerning your data, contact us directly — our details are in the paragraph above.
What happens when you are only browsing the website
Almost nothing. Until you fill in the enquiry form on the Contact page yourself or allow visitor measurement, nothing leaves this website: there is no newsletter to sign up for and nothing to reserve. You browse the stock without revealing anything about yourself.
We use no advertising tools. We measure visits with Vercel Web Analytics — without cookies and only after you consent to the Analytics category in the cookie bar (see “Visitor measurement” below). Without consent we collect nothing about which cars you look at, for how long or where you came from. The filters in the stock listing and the colour scheme switch work solely in your browser. The details are on the Cookies page.
When you write to the assistant
The text of the question you type into the assistant window in the bottom right corner is sent to our server so that it can answer it. The IP address of your connection is processed along with it, solely in order to limit the number of messages from one place — that is protection against flooding, not tracking.
The conversation is not stored: neither on our server nor in your browser. We checked this on 4 September 2026 — after a message was sent and an answer received, the browser storage stayed empty. When you close the page, the conversation is gone.
So do not type your birth number, ID document number or details about your income into the chat — the assistant does not need them and the phone is the place for things like that.
The assistant is artificial intelligence — the Claude language model by Anthropic. The text of your question and the earlier messages of the same conversation are therefore sent to Anthropic for processing (without your IP address); under its commercial terms Anthropic does not use them to train models. When the model is unavailable or the daily limit is used up, the assistant answers from prepared replies directly on our server and does not pass the text of the question on.
When you write to us through the form on the Contact page
Since 22 September 2026 there is an enquiry form on the Contact page. Filling it in is voluntary — you can just as well call us or send an email. When you submit it, we process exactly what you write into it and nothing more.
- Full name — so that we know who we are replying to.
- Phone and/or email — at least one of them, otherwise we have no way to reply.
- The vehicle you are interested in — optional.
- The text of your message.
The legal basis is steps taken at your request prior to entering into a contract (Article 6(1)(b) GDPR) — you are asking about a vehicle we are selling. The tick box next to the form confirms that you have read this document; it is not a separate legal basis, and withdrawing it does not recall an email already sent.
A submitted enquiry is stored in a list in the website's administration so that it does not get forgotten, and at the same time it goes out by email. The list is not public — only the signed-in operator can open it. It is kept for 12 months from receipt and then deleted automatically; you can ask for earlier deletion at any time.
| Who receives the enquiry | Why | Role |
|---|---|---|
| SIMA Car s.r.o. | Is the recipient of the enquiry and replies to you. | Controller |
| Vassweb s. r. o., vass@vassweb.com | Operates and maintains this website. The copy exists so that it can be verified that the form works and that the enquiry was not lost on the way. | Processor |
| Resend (email delivery) | Delivers the email carrying the enquiry. The content passes through its servers, as with any email. | Processor |
What is NOT stored: your IP address. It is not needed to handle the enquiry. The server’s technical log keeps only whether the sending succeeded and the prefix of the network — never your name, phone, email or the text of your message. The email carrying the enquiry also lives on in the operator’s mailbox under their own rules.
The form is protected against robots: it contains a hidden field no human sees, measures the time since the page loaded and limits how many submissions come from one IP address. These checks work with technical data (the IP address and its prefix, the browser identification), not with the content of your message, and serve only to stop automated spam. The counter is stored together with the IP address in the Upstash database (data centre in Frankfurt) and deletes itself after 48 hours at the latest; a fingerprint of the submitted form (an unreadable checksum, not the text of your message) stays there for 24 hours so that the same enquiry is not sent twice.
When you call us, write to us or come to see us
At that point we are talking about a specific car and we process what you tell us yourself: your name, phone number, e-mail address and the details needed for the deal — when you buy a car, when we buy yours, with a sale on commission or with financing. This happens outside this website, but it belongs here so that you know what follows.
| What for | On what basis | For how long |
|---|---|---|
| To answer your enquiry and arrange a viewing or a test drive | Steps taken before entering into a contract at your request (Article 6(1)(b) GDPR) | 1 year from the enquiry if no contract came of it (otherwise as in the next row) |
| To conclude and perform a purchase contract, an agreement on us buying your car or a commission agreement | Performance of a contract (Article 6(1)(b) GDPR) | 2 years from the conclusion of the contract; accounting records as in the next row |
| To issue and keep accounting documents and to meet tax obligations | Legal obligation (Article 6(1)(c) GDPR) | 10 years following the year to which the accounting document relates (§ 35(3)(c) of Act No. 431/2002 Coll. on accounting) |
| To pass your financing or insurance application on to the partner if you ask us to | Steps taken before entering into a contract at your request (Article 6(1)(b) GDPR) | Until the finance company decides on the application. An application it does not approve is rejected and nothing further happens with it. |
| To answer a question written to the assistant and to protect it against misuse | Legitimate interest (Article 6(1)(f) GDPR) | The conversation is not stored by us; the counter attached to the IP address (Upstash) is deleted after 48 hours at the latest |
Who your data reaches
We do not sell your data and we do not send it to anyone for advertising.
| Who | What for | Where they are based |
|---|---|---|
| Vercel Inc., 440 N Barranca Ave #4133, Covina, CA 91723, USA | Runs the server this website operates on and — only with your consent — visitor measurement (Vercel Web Analytics) | USA — the transfer is covered by the standard contractual clauses of the European Commission |
| Anthropic PBC, San Francisco, USA | Language model that answers in the assistant window (text of the question, without the IP address) | USA — the transfer is covered by the standard contractual clauses of the European Commission |
| Upstash, Inc. (database in Frankfurt, Germany) | Bot-protection counters for the form and the assistant (IP address, 48 hours at most) | European Union (data stored in Frankfurt); the company is based in the USA — any access is covered by standard contractual clauses |
If you ask for financing, we pass your application on to the partner who arranges the loan for you. We arrange loans ourselves only for Home Credit — SIMA Car s.r.o. is its tied financial agent. For the other partners we pass the application on to their financial agent. From the moment the lender or its financial agent receives the application, they decide about your data themselves and their own data protection terms apply.
Who the application may go to — business name and registered office, and for financial agents also the number in the register of the National Bank of Slovakia (subjekty.nbs.sk):
- Home Credit Slovakia, a.s. — Krajinská 2954/32, 921 01 Piešťany (lender); the application is handled by SIMA Car s.r.o. as its tied financial agent (NBS 276246)
- Všeobecná úverová banka, a.s. (VÚB banka) — Mlynské nivy 1, 829 90 Bratislava (lender); financial agent: Sisi cars s. r. o., IČO 55 098 291, Dvojrad 348/28, 930 25 Vrakúň (NBS 280949)
- COFIDIS SA, pobočka zahraničnej banky — Landererova 12, 811 09 Bratislava (lender); financial agent: CAR FIN s. r. o., IČO 51 785 757, Nevädzová 17211/6F, 821 01 Bratislava (NBS 243937)
- ESSOX FINANCE, s.r.o. — Karadžičova 16, 821 08 Bratislava (lender); financial agent: Car Capital s. r. o., IČO 56 920 831, Orechová ulica 3157/14, 931 01 Šamorín (NBS 288002)
- Zinc Euro,a.s., IČO 47 918 551 — Karpatská 3256/15, 058 01 Poprad (financial agent, NBS 242137)
If you ask for vehicle insurance, we pass the details needed to take out the policy on to our partner FINGO.SK s. r. o., IČO 50 230 859, Vajnorská 100/B, 831 04 Bratislava – mestská časť Nové Mesto (independent financial agent, NBS 215683), who arranges the insurance with the insurer you choose. From that moment its own data protection terms and those of the insurer apply. Insurers (business name and registered office):
- Allianz - Slovenská poisťovňa, a.s. — Pribinova 19, 811 09 Bratislava
- KOOPERATIVA poisťovňa, a.s. Vienna Insurance Group — Mlynské nivy 7816/16, 821 09 Bratislava
- Generali Poisťovňa, pobočka poisťovne z iného členského štátu (also under the Genertel brand) — Lamačská cesta 3/A, 841 04 Bratislava
- UNIQA pojišťovna, a.s., pobočka poisťovne z iného členského štátu — Krasovského 3986/15, 851 01 Bratislava
- ČSOB Poisťovňa, a.s. — Žižkova 11, 811 02 Bratislava
- Union poisťovňa, a. s. — Karadžičova 10, 813 60 Bratislava
- Wüstenrot poisťovňa, a.s. — Digital Park I, Einsteinova 21, 851 01 Bratislava
Our accounts are kept by SA účtovníctvo, s.r.o. It has access to the details on invoices and contracts to the extent that bookkeeping requires.
Beyond that it can be public authorities where the law requires it — for example the dopravný inšpektorát (the traffic police unit that registers vehicles) when a vehicle is transferred to a new owner, or the tax office.
What you can do about your data
You can ask us at any time to:
- tell you what data we hold about you and give you a copy of it,
- correct data that is wrong or incomplete,
- erase data we no longer need,
- restrict the processing until a dispute about the accuracy of the data is settled,
- hand the data over to you in a common format, or send it elsewhere,
- stop processing data where we rely on legitimate interest — there you have the right to object.
Just call +421 908 84 08 95 or +421 919 49 19 59 or write to simacar@simacar.sk. We will answer as soon as we can, within one month at the latest.
If you think we are handling your data wrongly, you can complain to the supervisory authority: Úrad na ochranu osobných údajov Slovenskej republiky (Data Protection Authority of the Slovak Republic), Galvaniho Business Centrum II, Galvaniho 7/B, 821 04 Bratislava, tel. +421 2 32 31 32 14, dataprotection.gov.sk.
Automated decision-making
Nothing that concerns you is decided by a machine on its own. The instalment calculator on this website is only an indicative calculation — financing is approved by the finance company, not by our website. We do not profile you and we do not build any scores about you.
Social networks
In the footer and on the contact page we have links to our profiles on social networks. They are ordinary links — nothing is loaded from those networks onto our site until you click them yourself. After the click you are on https://www.facebook.com/people/Auta-SIMA-Car/100064909088409/, https://www.instagram.com/simacar_mario/, https://www.tiktok.com/@simacarsro, https://www.threads.com/@simacar_mario, that is, on pages run by those networks, where their rules apply. Facebook and Threads are run by Meta, TikTok by TikTok Technology Limited.
When this wording changes
If what we do with your data changes, we will change this page too and state a new date.
Wording as at 22 October 2026.